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Questions and Answers : Ordering and Delivery
All prices displayed on our website are inclusive of VAT at the standard UK rate which is currently 20%. We offer zero-rated VAT sales to eligible customers. The following information defines the criteria for a sale to be VAT free: UK sales VA...
For your peace of mind, all items purchased on this website are guaranteed against manufacturing defects for as long as you own the product, unless otherwise stated. If a manufacturing defect is discovered, we will be happy to repair or replace your p...
All of our products are listed in convenient categories which can be accessed through the menu in the sidebar. The categories are listed in the sidebar as "copper pans", "copper pots" and "other pieces." Clicking on any one of those three categories displ...
A signature is required upon receipt of your order. You'll need to ensure someone is available to sign for your delivery. In the event of there not being an available signatory, the delivery driver will leave a note to say delivery was attempted and you w...
Unfortunately, once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
You will receive an e-mail confirmation from us immediately once we have received your order.
We accept payments via our web site by the following credit and debit cards: MasterCard Maestro Solo Visa Visa Delta Visa Electron If you wish to pay by other means, such as cheque or bank transfer, please contact us.
All of our cookware is shipped from our Fulfilment Centre in the UK by Interlink and will normally be delivered on the next business day during normal working hours.
Authorisation for the transaction will be obtained when the order is placed, but your card will not be charged until the goods are despatched to you.
UK orders are delivered within 2 to 3 business days following receipt of the order. In the event of an item being out of stock or unavailable, we will inform you by email.
Orders can be collected by approved courier, from our distribution warehouse in Ely, Cambridgeshire from 10am on the next business day after this has been placed via our website. All products will be protectively wrapped and packed in a stout cardbo...
We have a new colour brochure showing our range of beautiful hand-finished copper cookware. If you would like to receive a complimentary copy of our latest brochure, and 2013 price list, you can order these here [1], and we will send both to you by ...
In the unlikely event your goods are damaged or lost in transit, Falk Culinair U.K. will be happy to either refund you in full or send a replacement. All claims must be notified within seven days of receipt of the goods and photographic evidence or retu...
Because our cookware is made from thick 2.5mm professional grade bi-metal it is not cheap to ship overseas. We use several different courier companies depending on the destination. For most European countries we have obtained competitive fixed rates fr...
Add the product(s) to your basket in the usual manner then go to checkout where you will find a section "Enter a Coupon or Promotional Code".  Enter your code in the box and then click the "Submit Code" button. The relevant amount will now be deducte...
We accept the following credit cards: Visa, MasterCard, and American Express. We also accept the following debit cards: Visa Electron, Maestro (previously Switch) and Solo. Alternatively payment can be made by bank transfer, or a cheque drawn on...
You can check the progress of your order, and review your past order history, through the customer account section of our website. Upon your order being despatched, you will receive notification by email which includes a tracking link with the couri...