Knowledgebase
7Our Copper Cookware 4Technical Information 18Ordering and Delivery 4Cleaning and Maintenance 3Website and Privacy 3Other Questions
Knowledgebase : Our Copper Cookware
Which countries do you deliver to?

Flags of the World

Let’s start with the few countries we don’t ship to, internationally, as there are established Falk Culinair distributors with local warehouses to serve customers in these countries:

United Kingdom

Website: www.falkculinair.co.uk
Telephone: 0800 133 7560

United States

Website: www.copperpans.com
Telephone: 888-404-9160

Canada

Website: www.falkcoppercookware.ca
Telephone: 855 666 0998

Orders to Mainland Europe (including Switzerland), plus the EEA countries: Iceland, Liechtenstein and Norway, can be ordered directly from our web store here: www.falkcoppercookware.com where we also feature all current offers and promotions.

Orders exported to countries outside of the European Union, or the countries listed above, are normally sent via DHL, Fedex or UPS. The shipping cost of these orders is calculated on both the weight and volume of the package. To ensure our customers receive the best rates, we check the shipping price of every export order with each of the major couriers, which requires these orders to be processed off-line.

If you would like to receive a quotation for any our products, including delivery to a non- EU country, please contact our concierge department with details of the pieces you require along with the delivery address.

Do Falk Culinair products come with a guarantee or warranty?

For your peace of mind, all items purchased on this website are guaranteed against manufacturing defects for as long as you own the product, unless otherwise stated. If a manufacturing defect is discovered, we will be happy to repair or replace your product.

A manufacturing defect is defined as any fault in the product materials or workmanship, which is present at the date of delivery, but not necessarily visible.

The following conditions are not classed as manufacturing defects, and will not be covered by our warranty:

  1. Normal wear and tear
  2. Product misuse/abuse
  3. Accidental damage
  4. Any product not used or maintained in accordance with the Care & Use Instructions
  5. Any product that has been modified or repaired by anyone other than Falk Culinair N.V.
  6. Discoloration, or marking, of stainless steel pan linings caused by salt crystals
  7. Discoloration, or marking, of copper vessels caused by oxidation and/or heat
  8. Discoloration, or marking, of copper vessels caused by a mechanical dishwasher

Before any refund or replacement can be processed, we may require you to return the faulty product for inspection. As there are occasions where it may not be necessary to send the product back, please contact us before returning any items. In many cases, we may simply ask for photographs of the product fault.

If you are required to return the product to us, please make sure you package this adequately to prevent damage. We do not accept liability for returned packages damaged during transit to us.

Your warranty is only valid if you have a valid proof of purchase. If the item was not purchased directly from us, please contact the retailer that the product was purchased from to arrange any return, exchange or refund.

This warranty does not affect your statutory rights.

 

Can you advise which size pan I need?

Determining the size vessel, which will best suit your needs, is relatively simple.  Think in terms of volume rather than weight measurements.  Consider the recipes you normally prepare and the number of people you cook for on a regular basis.  Have a look at the recipes you intend to use and add the amount of volume to determine how much liquid and dry ingredients you’ll be placing in the vessel in total.  You will need a vessel that accommodates these ingredients with extra room to spare.  Never fill your vessels to the rim in order to avoid over spilling. 

The mini cuisine we offer is strictly for one serving portions, the small pieces generally serve for a simple sauce, small amounts of liquids, melting chocolate, or preparing a dish for one.  The medium vessels are ideal for 2 to 4 servings, and the larger vessels accommodate ingredients for family and larger servings.  

Do you have cookware sets available?

We have three cookware sets assembled in cooperation with professional chefs. Each of these Falk Culinair sets is available at a reduced multi-piece price. Please click here for details of the cookware sets and discounts. Should you wish us to assemble a set which includes different pieces, please contact us to discuss how we can meet your needs and provide you with a set of your choosing at a multi-piece discount.

Can you help me assemble my own cookware set?

We can indeed help you assemble a set designed to your personal preferences. Simply contact us on our website and we will be happy to help you assemble a set containing the pieces of your choice at a multi-piece discount.

What is your return policy?


In the unlikely event your goods are damaged or lost in transit, Falk Culinair U.K. will be happy to either refund you in full or send a replacement. All claims must be notified within seven days of receipt of the goods and photographic evidence or return of the goods may also be required. For returns on damaged items, the postage will be refunded by Falk Culiniar U.K.

Regarding returns other than damaged items, the following holds true: The product must be in unused condition and returned within thirty days of purchase. The purchase cost will be refunded in full. However, you will be responsible for the cost of returning the item to us.

Please contact us before returning an item to receive a return number as items can not be accepted without this.

Are Falk Copper Frying Pans non-stick?

The inside of our copper frying pans are not coated with a chemical non-stick polymer.   As with all our cookware, the linings are stainless steel.

You can however enjoy the benefits of a non-stick pan, without the disadvantages of Polytetrafluoroethylene (PTFE), particularly the noxious fumes this gives off under high heat.

Periodic seasoning of the stainless steel will ensure that foods such as eggs do not stick at all.

To achieve this, please follow these steps:

  1. Wash the inside of the pan with warm soapy water and dry thoroughly.
  2. Now put the pan on medium to high heat to warm it for about two minutes.
  3. Add 2-3 tablespoons of vegetable oil and roll the pan so that the oil coats the bottom and the lower part of the sides.
  4. Allow the oil to heat until it shimmers and starts to smoke.
  5. Now remove the pan from the heat and wait for this to cool.
  6. Once the pan has cooled, pour away any excess oil, and wipe the inside dry with kitchen paper.

After use, clean the pan with water only.  Soap or detergents will remove the oil that has penetrated the surface of the stainless steel, and which makes it non-stick.  If this is necessary, just follow re-season your pan by repeating the steps above.

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