Knowledgebase: Ordering and Delivery
Zero-rated VAT sales
Posted by Neil Corke, Last modified by Neil Corke on 28 October 2014 11:23 AM

All prices displayed on our website are inclusive of VAT at the standard UK rate which is currently 20%.

We offer zero-rated VAT sales to eligible customers. The following information defines the criteria for a sale to be VAT free:

UK sales

VAT is chargeable on all orders delivered within the United Kingdom irrespective of the payment method. UK customers who are registered for VAT are able to reclaim 100% of the VAT charged through the VAT return process.

Cross border EU sales

VAT is not charged on sales to EU customers outside the UK who are registered for VAT and provide a valid VAT registration number prior to purchasing.

The following countries are within the EU for VAT purposes:

Austria Denmark Hungary Malta Slovakia
Belgium Estonia Ireland Netherlands Spain
Bulgaria Finland Italy Poland Sweden
Croatia France Latvia Portugal  
Cyprus Germany Lithuania Romania  
Czech Republic Greece Luxembourg Slovenia  

Sales outside the EU

All sales where the delivery address is outside the EU are exempt from VAT charges.

For purposes of VAT, the following countries are outside of the EU:

Aland Islands, FI Isle of Heligoland, DE Guadeloupe, FR Mount Athos, EL Switzerland
Andorra Iceland Liechtenstein Norway  
Canary Islands, ES Faroe Islands Martinique, FR Reunion, FR  
Ceuta, ES French Guiana, FR Melilla, ES San Marino  
Channel Islands, UK Gibraltar, UK Miquelon, FR St Pierre, FR  

You may be charged import duties payable in the destination country when your order arrives. The courier normally collects these. You can find out more about any import duties at

We will provide a detailed commercial invoice to assist with customs clearance.

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