As you may be aware, the United Kingdom decided to leave the European Union and the transition period ended on December 31, 2020, after which goods sent from the UK to any European country are now imported like goods from other countries outside the EU, such as the USA. Conversely, goods imported into the UK from the EU are now subject to customs clearance, and duties.

To avoid delays, additional delivery costs and/or import duties for our European customers, all orders for delivery within the European Union are now being despatched from Belgium.

We have an EU website with all products priced in euros:  www.falkcoppercookware.com

For customers in the United Kingdom, including Northern Ireland,, orders will continue to be despatched from our existing UK warehouse in Cambridgeshire, thereby ensuring these orders are not delayed by customs clearance, or subject to import duties etc.

Let’s start with the few countries we don’t ship to, internationally, as there are established Falk Culinair distributors with local warehouses to serve customers in these countries:

United Kingdom

Website: www.falkculinair.co.uk
Telephone: 0800 133 7560

United States

Website: www.copperpans.com
Telephone: 888-404-9160

Canada

Website: www.falkcoppercookware.ca
Telephone: 855 666 0998

Orders to Mainland Europe (including Switzerland), plus the EEA countries: Iceland, Liechtenstein and Norway, can be ordered directly from our web store here: www.falkcoppercookware.com where we also feature all current offers and promotions.

Orders exported to countries outside of the European Union, or the countries listed above, are normally sent via DHL, Fedex or UPS. The shipping cost of these orders is calculated on both the weight and volume of the package. To ensure our customers receive the best rates, we check the shipping price of every export order with each of the major couriers, which requires these orders to be processed off-line.

If you would like to receive a quotation for any our products, including delivery to a non- EU country, please contact our concierge department with details of the pieces you require along with the delivery address.

For your peace of mind, all items purchased on this website are guaranteed against manufacturing defects for as long as you own the product, unless otherwise stated. If a manufacturing defect is discovered, we will be happy to repair or replace your product.

A manufacturing defect is defined as any fault in the product materials or workmanship, which is present at the date of delivery, but not necessarily visible.

The following conditions are not classed as manufacturing defects, and will not be covered by our warranty:

1. Normal wear and tear
2. Product misuse/abuse
3. Accidental damage
4. Any product not used or maintained in accordance with the Care & Use Instructions
5. Any product that has been modified or repaired by anyone other than Falk Culinair N.V.
6. Discoloration, or marking, of stainless steel pan linings caused by salt crystals
7. Discoloration, or marking, of copper vessels caused by oxidation and/or heat
8. Discoloration, or marking, of copper vessels caused by a mechanical dishwasher

Before any refund or replacement can be processed, we may require you to return the faulty product for inspection. As there are occasions where it may not be necessary to send the product back, please contact us before returning any items. In many cases, we may simply ask for photographs of the product fault.

If you are required to return the product to us, please make sure you package this adequately to prevent damage. We do not accept liability for returned packages damaged during transit to us.

Your warranty is only valid if you have a valid proof of purchase. If the item was not purchased directly from us, please contact the retailer that the product was purchased from to arrange any return, exchange or refund.

This warranty does not affect your statutory rights.

• MasterCard
• Maestro
• Solo
• Visa
• Visa Delta
• Visa Electron

If you wish to pay by other means, such as cheque or bank transfer, please contact us.

We offer zero-rated VAT sales to eligible customers. The following information defines the criteria for a sale to be VAT free:

UK sales

VAT is chargeable on all orders delivered within the United Kingdom irrespective of the payment method. UK customers who are registered for VAT are able to reclaim 100% of the VAT charged through the VAT return process.

Cross border EU sales

VAT is not charged on sales to EU customers outside the UK who are registered for VAT and provide a valid VAT registration number prior to purchasing.

The following countries are within the EU for VAT purposes:

Sales outside the EU

All sales where the delivery address is outside the EU are exempt from VAT charges.

For purposes of VAT, the following countries are outside of the EU:

You may be charged import duties payable in the destination country when your order arrives. The courier normally collects these. You can find out more about any import duties at www.DutyCalculator.com

We will provide a detailed commercial invoice to assist with customs clearance.

For other destinations, shipping rates are calculated using the box dimensions as well as the gross weight.  To ensure our customers receive the best possible shipping rate we obtain quotes for these individually, checking for the most competitive price with each courier company.

It is therefore not possible to display the delivery charges for all countries.  If you would like be advised of the shipping cost before placing your order, please contact us with a list of the items you wish to purchase, or send a screenshot with your Shopping Basket contents, and we will check the shipping rates and send you a quotation.

We also accept the following debit cards: Visa Electron, Maestro (previously Switch) and Solo.

Alternatively payment can be made by bank transfer, or a cheque drawn on a UK bank.  

Upon your order being despatched, you will receive notification by email which includes a tracking link with the courier delivering this.