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When a young industrial engineer named Paul Van Achter perfected the technique of bonding stainless steel to copper in 1983 he was unaware that it was about to revolutionise the way copper cookware had been manufactured for more than 200 years. Up u...
For your peace of mind, all items purchased on this website are guaranteed against manufacturing defects for as long as you own the product, unless otherwise stated. If a manufacturing defect is discovered, we will be happy to repair or replace your p...
We do indeed have a mailing list which is private and will not be sold or shared with any other entity. You may subscribe to our mailing list by selecting the option on your account page, or if you don't have an account you can register here to receive ou...
All of our products are listed in convenient categories which can be accessed through the menu in the sidebar. The categories are listed in the sidebar as "copper pans", "copper pots" and "other pieces." Clicking on any one of those three categories displ...
A signature is required upon receipt of your order. You'll need to ensure someone is available to sign for your delivery. In the event of there not being an available signatory, the delivery driver will leave a note to say delivery was attempted and you w...
Unfortunately, once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
You will receive an e-mail confirmation from us immediately once we have received your order.
We accept payments via our web site by the following credit and debit cards: MasterCard Maestro Solo Visa Visa Delta Visa Electron If you wish to pay by other means, such as cheque or bank transfer, please contact us.
All of our cookware is shipped from our Fulfilment Centre in the UK by Interlink and will normally be delivered on the next business day during normal working hours.
Authorisation for the transaction will be obtained when the order is placed, but your card will not be charged until the goods are despatched to you.
UK orders are delivered within 2 to 3 business days following receipt of the order. In the event of an item being out of stock or unavailable, we will inform you by email.
Orders can be collected by approved courier, from our distribution warehouse in Ely, Cambridgeshire from 10am on the next business day after this has been placed via our website. All products will be protectively wrapped and packed in a stout cardbo...
Falk Culinair's copper and stainless steel surfaces have been brushed to create a satinated surface as opposed to a mirror finish like other brands. What this does is reduce the work necessary to keep your cookware glowing like new. For general cle...
Because our cookware is made from thick 2.5mm professional grade bi-metal it is not cheap to ship overseas. We use several different courier companies depending on the destination. For most European countries we have obtained competitive fixed rates fr...
How to remove product stickers * First add a couple of centimetres of water to the pan and simmer for a few minutes to soften the adhesive. * Use a non-metallic utensil to lift one of the corners from the stainless steel interior. * Then peel...
Exposure to heat, air and humidity can all change the appearance of copper. As kitchens are often hot and humid, this can occur without even using your cookware. The process is called oxidation and happens when the copper combines with the oxygen in air...
Add the product(s) to your basket in the usual manner then go to checkout where you will find a section "Enter a Coupon or Promotional Code".  Enter your code in the box and then click the "Submit Code" button. The relevant amount will now be deducte...
We accept the following credit cards: Visa, MasterCard, and American Express. We also accept the following debit cards: Visa Electron, Maestro (previously Switch) and Solo. Alternatively payment can be made by bank transfer, or a cheque drawn on...
You can check the progress of your order, and review your past order history, through the customer account section of our website. Upon your order being despatched, you will receive notification by email which includes a tracking link with the couri...
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